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Customer Resources

Interpreter Area

Recommendations, suggestions, and frequently asked questions for using our scheduling portal.

Calendar View

Many of our customers have noticed that the best and easiest way to use the system is to set your homepage to a calendar view. From here you can see all of the appointments that your company has scheduled. You can also add an appointment by simply clicking the + in the center of the square of the date you need an interpreter! Everything you need in one place!!!

How to Set Calendar View

  1. Login to the scheduling portal
  2. Go to Settings
  3. Click General Settings
  4. Find the Appointments Menu
  5. Select Grid - Month
  6. Click Save
  7. Logout, then Login again to apply changes

Appointment Status Indicators

Blinking Red

Received — awaiting assignment

Navy Blue

Interpreter has been assigned

Cancelling an Interpreter

  1. 1Click on the assignment on your calendar.
  2. 2The 4th line down is an oval saying ACTIVE. Click on ACTIVE and select CANCELED. If it is within 48 hours, you must select SAME DAY CANCELLATION.
  3. 3Click SAVE.
When you click SAVE, a text message and email are sent to the interpreter telling them the appointment has been cancelled.

Ready to request an interpreter?

Login to Request Portal
Questions? Call 806-786-6131